Shop Policies & FAQ
Processing time
The time I need to prepare an order for dispatch varies. For details, see individual items.
Estimated delivery times
Australia: 1-4 weeks
New Zealand: 2-5 weeks
North America: 2-5 weeks
Europe: 2-5 weeks
I'll do my best to meet these dispatch estimates, but can't guarantee them. Actual delivery time will depend on the delivery method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
I gladly accept returns
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Digital downloads
Items on sale
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If your order is intended as a gift please make a note during checkout and I will do my best to include a little extra tissue paper, gift card or something to make the parcel really special! I'm always happy to include a personalized card with a handwritten note if your order is being sent directly to the gift recipient.
*This service is only available for items being sent from my studio in Australia.