Question 1

Delivery Info

Accepted Answer

Processing time
The time I need to prepare an order for dispatch varies. For details, see individual items.
 
Estimated delivery times
Australia: 1-4 weeks
New Zealand: 2-5 weeks
North America: 2-5 weeks
Europe: 2-5 weeks
I'll do my best to meet these dispatch estimates, but can't guarantee them. Actual delivery time will depend on the delivery method you choose.
 
Customs and import taxes
 
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Question 2

Payment Options

Accepted Answer

We accept Paypal, Mastercard, Visa, American Express & Etsy Gift Cards
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Question 3

Returns & exchanges

Accepted Answer

I gladly accept returns
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
 
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
 
The following items can't be returned or exchanged
 
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Digital downloads
Items on sale
 
Conditions of return
 
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Question 4

Gift wrapping and packaging

Accepted Answer

If your order is intended as a gift please make a note during checkout and I will do my best to include a little extra tissue paper, gift card or something to make the parcel really special!
I'm always happy to include a personalized card with a handwritten note if your order is being sent directly to the gift recipient.
 
*This service is only available for items being sent from my studio in Australia.

Shop Policies & FAQ

Delivery Info

Payment Options

Returns &amp; exchanges

Gift wrapping and packaging

Returns & exchanges