Question 1

Welcome - Important Info

Accepted Answer

Thanks for your support of my small business! Thistle and Fox is a handmade micro business or cottage industry, the work of one designer & maker - Lauren Kelly - with help from professional fabric printing companies in Australia and the USA.

I'm currently updating my website (and moving to a new platform from June 26th), working behind the scenes to bring you a new way of ordering my designs printed on the highest quality materials available for custom printing. For the time being, all orders of fabric and wallpaper have a processing time of 7-10 days. This allows me to efficiently process orders in batches rather than individually and gives you a rare opportunity to take advantage of some excellent discounts. To learn about these offers, please sign up to my newsletter and indicate the type of promotions you are most interested in.
From June 26th all future orders can be placed via gingerkellystudio.com and there will be an active link on this website via the SHOP tab in the menu. This website will remain open as a hub of info until I relocate the important things over to my new website shop home.

Why the move? Over time my business has changed from being handmade product focused to a place for me to sell fabric and wallpaper printed with my designs. I'm simplifying a few things including where I sell my designs and how orders are managed, so from now on, all my wallpaper & drawer liners will be available only from Spoonflower and my Etsy shop. 
All fabric can be ordered from my new fabric store website (with an amazing discount for subscribers) or you can continue ordering the designs I have made public on Spoonflower and via Next State Print in Australia.

My hope is that by focusing on my fabric designs and curating them into seasonal collections I may in future be able to stock already printed fabric in my studio, ready to ship out to Australian customers.

Please reach out if you have any questions.

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How to shop via ThistleandFox.com
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> All prices in my website shop are in Australian dollars (AUD). Payments are secured via the Square payment portal. You can use PayPal, Square, credit or debit cards to process your order payment.
 
> All sales on Custom Made, Made to Order & Printed on Demand items are final. This includes wallpaper, fabrics, bedding and wall decals which are all printed on demand just for you so they cannot be returned or resold.
​
> Before placing your order please make sure your contact details, email and shipping address is correct.
​
> SHIPPING OPTIONS.
I have temporarily changed the shipping options at checkout to be a flat rate of $10 for all orders of 'ready to ship items' sent within Australia up to a value of $150 AUD. Orders over $150 ship free.

Fabric and wallpaper ships separate to all other items and takes longer to prepare before shipping. 
Fabric & wallpaper samples ship free - any shipping costs charged are refunded within 48hrs.
​
> Please read the individual item info sections in my shop before you make a purchase. Every description contains the information you need before placing your order.
 
Thankyou for your understanding

Question 2

Production Time

Accepted Answer

The time is takes to prepare your order may vary. Production time for each item is noted in its description.
Fabrics & Wallpapers typically take 5-15 business days to be created and are drop shipped from the printer directly to you.
​
Handmade & Custom Made to Order items typically take 4-6 weeks to be created. If your order is time sensitive please discuss with me prior to placing your order.

Question 3

Returns and exchanges

Accepted Answer

All sales are final. Once an order has been placed and the fabric/wallpaper has begun printing, we cannot accept refunds or exchanges for other products. Everything in my shop is custom printed on demand or custom made so please consider your purchase carefully.

Fabric & wallpaper is not eligible for return or exchange due to change of mind as it is printed on demand. 
I recommend ordering a test swatch before committing to larger orders so you can see and feel the material in person and check the colour & scale of print suits your project.

Thankyou for your understanding!
​

Problems with your order?
I want you to love your order! 
If you have received an incorrect item or there is a mistake in your order, please email me and I will do everything to put things right.

Contact me here within: 14 days of delivery
Ship items back to me* within: 21 days of delivery

​*Custom printed fabric & wallpaper cannot be returned to the printer so if there is an issue, you must contact me for instructions on how to proceed. Do not return orders to the address of the printer as this mailbox is unmonitored and the parcel will not be accepted. Although mistakes in printing are very rare, any problems with the quality of the printing can be corrected by getting in touch with me via the contact form on this website and providing clear photos of the issue.

If you placed your order via my Etsy shop, please contact me there.

If you placed an order via Spoonflower, please reach out to the Spoonflower Help team via the info provided in your order confirmation email. I am not personally able to manage or oversee orders placed directly via Spoonflower.

Question 4

Cancellation of Order

Accepted Answer

I don't accept cancellations.
But please contact me if you have any problems with your order.
 
If there is a problem with your order, an incomplete shipping address or any details for a custom order that need to be clarified I will always attempt to contact you via the contact details on your order invoice. 
 
If you do not respond to this message within 48hrs I reserve the right to cancel and fully refund your order.

Question 5

Privacy Policy

Accepted Answer

I use and store the information you have provided to me only to fulfill your order, communicate with you about your order and for the purpose of completing my tax obligations.

Your information is never shared with any other party other than for the purpose of fulfilling your order. 
 
Your payment details are encrypted and handled securely by the Square payment gateway. As a shop keeper I will never see your credit card information. I see only a note on your order receipt that the invoice has been paid.

You will not receive any marketing material from me unless you have signed up to receive my monthly newsletter via my website.

Question 6

Made to Order/Custom Made

Accepted Answer

Most items made from Thistle and Fox fabric need time to be printed, prepared & sewn before they are ready for shipping. Please be patient.
​
Your order will be on its way in 4-6 weeks time.
I will always send you an order confirmation message and may need to contact you to clarify any details.
 
If you do not see an order confirmation message in your inbox then please get in touch as I may be trying to contact you without success - mistakes happen, emails are sometimes mis-typed...
Check your junk mail filter.
Add Thistle and Fox to your contacts.
​
Please check both your email address & shipping address are correct on your order receipt.

Question 7

I'm looking for plain white fabrics to sew... do you sell these?

Accepted Answer

No, I'm an artist, a surface pattern designer and a sewist. 
I don't stock or sell wholesale fabric bases in my studio.

Everyone seems to be looking for white fabric to make sheets and pillowcases this year! 
I can highly recommend the Wide Cotton Sateen 3.5oz from Spoonflower. You can buy the unprinted fabric there if you wish, or order my printed designs on this material.

Otherwise, you are looking for a fabric wholesaler who supplies the factories who create products for bedding brands. They will be tricky to track down... and I doubt you will be able to source these materials (and have them shipped) for less than the cost of the finished ready to use bedding from your local home decor store...

Thistle and Fox

illustrations by Lauren Kelly on fabrics, wallpapers & handmade

Shop Policies & Important Info

Welcome - Important Info

Production Time

Returns and exchanges

Cancellation of Order

Privacy Policy

Made to Order/Custom Made

I'm looking for plain white fabrics to sew... do you sell these?

NAVIGATE

FABRICS PRINTED IN AUSTRALIA
FABRICS PRINTED IN USA
WALLPAPER & DRAWER LINERS
ABOUT LAUREN
OUR PROCESS & COMMITMENTS
NEWSLETTER SIGN UP

F.A.Q

FABRIC FAQ
CHOOSING MATERIALS
WALLPAPER FAQ
CUSTOM FABRIC DESIGN
DESIGN LICENSING
WHOLESALE

SUPPORT

CONTACT LAUREN
SHOP POLICIES
SHIPPING
INTERNATIONAL ORDERS

FOLLOW

We accept payment via PayPal, Afterpay and all major credit cards (secured via the Square app)

Thistle and Fox

illustrations by Lauren Kelly on fabrics, wallpapers & handmade

Shop Policies & Important Info

Welcome - Important Info

Production Time

Returns and exchanges

Cancellation of Order

Privacy Policy

Made to Order/Custom Made

I'm looking for plain white fabrics to sew... do you sell these?

NAVIGATE

FABRICS PRINTED IN AUSTRALIA FABRICS PRINTED IN USA WALLPAPER & DRAWER LINERS ABOUT LAUREN OUR PROCESS & COMMITMENTS NEWSLETTER SIGN UP

F.A.Q

FABRIC FAQ CHOOSING MATERIALS WALLPAPER FAQ CUSTOM FABRIC DESIGN DESIGN LICENSING WHOLESALE

SUPPORT

CONTACT LAUREN SHOP POLICIES SHIPPING INTERNATIONAL ORDERS

FOLLOW

We accept payment via PayPal, Afterpay and all major credit cards (secured via the Square app)

FABRICS PRINTED IN AUSTRALIA
FABRICS PRINTED IN USA
WALLPAPER & DRAWER LINERS
ABOUT LAUREN
OUR PROCESS & COMMITMENTS
NEWSLETTER SIGN UP

FABRIC FAQ
CHOOSING MATERIALS
WALLPAPER FAQ
CUSTOM FABRIC DESIGN
DESIGN LICENSING
WHOLESALE

CONTACT LAUREN
SHOP POLICIES
SHIPPING
INTERNATIONAL ORDERS